After PG&E’s announcement that it could shut off power to more than 200,000 customers this week — and despite its promise to do better after chronic website flops during outages earlier this month — the utility’s public website has crashed. Again.
On Tuesday morning, users trying to check their address on outage maps found the site to be inaccessible. Instead of updates about the outages, the site www.pgealerts.com failed to load or showed various error messages.
It’s not the first time. When the utility shut down power for more than 2 million Californians in mid-October in the midst of elevated fire danger, its website was riddled with problems for days, prompting the CEO to publicly acknowledge the utility was “not adequately prepared” for the shutoffs.
This time, PG&E promised to do better. In its announcement of this week’s possible shutoffs — a response to fire danger and spiking temperatures in the North Bay, Sierra foothills and west side of the Sacramento Valley — the utility said it would redirect users to a new website with increased capacity.
But that site appeared not to work early on Tuesday morning. Some users took to Twitter to complain, with reactions ranging from anger to resignation.
“Yep, the @PG4EME website is down this time too,” wrote one user , adding that the California Public Utilities Commission “can’t act soon enough.”
PG&E did not immediately respond to a request for comment.
Check back for updates.
— Nelson Minar (@nelson) October 22, 2019
So @PGE4Me can’t keep the power up. They can’t keep their website up. The one thing they seem to be able to keep up are executive bonuses. Sorry shareholders but it’s time for the company to become a state-owned enterprise.
— Alex Ackerman (@alex_ackerman) October 22, 2019
— Scott Lay (@scottlay) October 22, 2019
— Andy Nevis (@AVNevis) October 22, 2019
Source: East Bay PG&E’s site crashes again as possible power shutoffs loom